Refund policy
REFUND POLICY
No refunds. All sales are final.
Refunds only if your items arrived damaged or broken. Please contact Stevie at info@stevielaneyart.com to move forward.
POSTAGE AND PACKAGING
All orders are wrapped and packed securely to prevent the artwork being damaged in delivery.
Items sent abroad are shipped through DHL. With original art sent via Signed For delivery, meaning your order will be insured and protected. Someone will need to sign for your parcel.
INTERNATIONAL CUSTOMS CHARGES
If you are outside the USA, you may be charged taxes and duties when your parcel arrives in the country. This is your responsibility to pay. Customs policies vary widely from country to country; you should contact your local customs office to find out more
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sllaney@gmail.com.